Privacy Policy

Information is gathered indirectly (for example, through our web site's technology); and directly (for example, when you provide information on various pages of or the CaseComplete support site, give information to a Serlio Software employee on the phone, or send us a letter).

One example of information we collect indirectly is through our Internet access logs. When you access our web site, your Internet address is automatically collected and is placed in our Internet access logs.

We also collect information when you submit it directly on our web site. For example, our web site allows you to register for product downloads. When we collect this type of information, we will notify you as to why we are asking for information and how this information will be used. Submitting this information is, of course, completely voluntary.

How do we use this information?

We will periodically analyze information collected from our web site to help us identify traffic patterns with our web site, the most effective – and least effective – components on our web site, and determine how we can make our web site more effective.

Other information collected - such as product download registration – will always provide you with the reason that the information is being collected, and will only be used for those purposes. All customer information is strictly confidential and will not be disclosed outside of Serlio Software without your expressed permission.

When you contact us by phone, email or letter, we may log the contact so that we have a record of the conversation and will be able to serve you better on subsequent calls by being able to reference back to previous conversations.

Will we share this with outside parties?

Serlio Software respects the privacy of our customers and business partners. We do not sell customer information to anyone, nor provide that information to anyone outside of Serlio Software without your expressed permission.

What about sensitive company information?

We care deeply about our customers’ confidentiality. All customer information is strictly confidential and will not be disclosed outside of Serlio Software without your expressed permission. We will also provide our customers with non-disclosure agreements at their request.

What about sensitive personal information?

Serlio Software does not seek to collect sensitive personal data in our normal course of business. On occasion we may request personal information that is relevant to conducting business, such as dietary preference for a training luncheon. We will inform you if that information will be provided to anyone outside of Serlio Software and the purpose of the information (for example, in the case of a training luncheon, we may need to inform a caterer about your dietary preference). In all such cases, we will explain to you why the information is being requested, if it will be made available to anyone outside of Serlio Software, and it will only use that information for that purpose.

Online advertising we use

We use Google AdWords remarketing services to advertise CaseComplete on third party websites (including Google) to visitors of our website. AdWords remarketing will display our ads based on which pages of the CaseComplete website you have viewed by placing a cookie on your computer. This cookie does not in anyway identify you. Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and display ads that are relevant to you.

If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google's Ads Preferences Manager.